Online Shop Frequently Asked Questions

Here are some of our most commonly asked questions about our all natural cleaning product shop. If you can’t find the answer to your burning question, feel free to give us a call on (08) 6629 4494 or send us a message and we’ll be more than happy to help!

Shipping policy

We currently post items within Australia only using Australia Post (Australia-wide) or courier service (within Western Australia). We do not currently offer International shipping at this stage.

Yes, unfortunately Australia Post has advised they are experiencing delays due to a significant increase in parcel volumes, reduction in air freight & abiding by social distancing requirements. This is as a result of the Coronavirus pandemic. You can READ MORE on Australia Post’s website.

We pack orders received within 48 hours and aim to dispatch orders within 72 business hours. As soon as your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered. Please note there are delays within Australia Post due to the Coronavirus pandemic and sheer volume of deliveries so please refer to Australia Post website for estimated delivery time. We cannot guarantee any delivery dates at this time.

Australia Post may require you to sign for your All Pure Cleaning package. However, if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can check the authority to leave option at our checkout. You can also provide delivery instructions in the comments section at checkout which will be included on your package. Any packages marked as authority to leave cannot be replaced if they go missing – please note this risk when checking this option. 

If you find your package is still in transit for longer than expected, please contact us so we can investigate with Australia Post. In the unfortunate and rare occasion that this happens, it could take 2 – 3 weeks to locate the missing package.

If there was a delay due to an incorrect or incomplete address, your package will be returned to us and in order to have it resent to the correct address we will require the postage to be paid again. Please double check all addresses before ordering. 

Once an order has been processed through our online system, unfortunately, we are unable to make any changes or provide shipping refunds. Please double check your order before finalising it or please note two shipping fees will apply. 

Returns and exchanges

Absolutely! We want to ensure your online shopping experience goes smoothly so we will provide online store credit or a refund for any items that are unopened within 30 days of receipt of purchase.

To arrange a return, please contact us so that we can issue you with a ‘Return Merchandise Authorisation’ number and ensure a prompt refund for the product you plan to return. All items must be returned UNUSED and in the ORIGINAL PACKAGING for a refund to be processed. Shipping and handling is not refunded. Items will not be refunded if they are returned used or not in original packaging.

Oh no! Sorry to hear that. Please send an enquiry through our contact page and we will happily help you. Please write details of the issues you’re experiencing, including a picture or even a video so we know what’s happening. We’ll respond with an appropriate solution as soon as we can.