Shipping policy

Where we ship to: We currently post items within Australia only using Australia Post (Australia-wide) or courier service (within Western Australia). We do not currently offer International shipping at this stage.

Are there currently any delays on shipping? Yes, unfortunately Australia Post has advised they are experiencing delays due to a significant increase in parcel volumes, reduction in air freight & abiding by social distancing requirements. This is as a result of the Coronavirus pandemic. You can check Australia Post’s website for more information.

How long will your order take to arrive? We pack orders received within 48 hours and aim to dispatch orders within 72 business hours. As soon as your order is dispatched, you will receive a tracking link via email for you to stay updated on when your parcel will be delivered. Please note there are delays within Australia Post due to the Coronavirus pandemic and sheer volume of deliveries so please refer to Australia Post website for estimated delivery time. We cannot guarantee any delivery dates at this time.

Where will your package be left? Australia Post may require you to sign for your All Pure Cleaning package. However, if you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can check the authority to leave option at our checkout. You can also provide delivery instructions in the comments section at checkout which will be included on your package. Any packages marked as authority to leave cannot be replaced if they go missing – please note this risk when checking this option. 

What to do if your package goes missing? If you find your package is still in transit for longer than expected, please contact us so we can investigate with Australia Post. In the unfortunate and rare occasion that this happens, it could take 2 – 3 weeks to locate the missing package.

If there was a delay due to an incorrect or incomplete address, your package will be returned to us and in order to have it resent to the correct address we will require the postage to be paid again. Please double check all addresses before ordering. I ordered something but now I want to change and combine shipping, can I do that?

If you ordered someone and now want to change or combine shipping: Once an order has been processed through our online system, unfortunately, we are unable to make any changes or provide shipping refunds. Please double check your order before finalising it or please note two shipping fees will apply.