Tasks excluded from regular cleaning & rent inspections

There are some tasks we just can't assist with, particularly for regular home cleans, rent inspections, one-off/spring and deep cleans which are as follows:

Mould Remediation:

We are NOT a mould remediation service, and our staff are not equipped to perform this service. We would recommend contacting a building biologist or a mould remediation expert in the instance of mould appearing in shower silicon or grout and if mould is present on walls in any room of the house. Please DO NOT ask our staff to clean mould as it is toxic and a risk to their health and sadly we will refuse and potentially leave the house depending on how bad the mould is.

Please also note that we CANNOT remove mould from silicon in showers (no-one can) so if you have mould in your silicon then it's not your cleaner's fault, this is often an issue with silicon lifting away and water getting trapped underneath and/or there was moisture on the silicon when it was installed. You will need to contact a tile and grout company to have the silicon replaced. 

Please also note that we CANNOT clean and remove tile efflorescence (this often can be seen with darker tiles where a white staining appears on the tiles often around grout). The reason for its' existence is because of low temperatures, moist conditions, condensation, rain, dew, and water added to the surface of fresh concrete to assist troweling. We advise you contact a tile and grout company for rectification advice which often includes chemical scrubbing and potentially tile and grout replacement due to moisture underneath.

Please also note that if your shower screen or hardware is falling apart, this is not your cleaner's fault or their responsibility to fix/clean to remediate. We recommend replacing items that are beyond repair. We do our best with the products we have but we cannot make old items new again as I am sure you can appreciate. 

Calcium Buildup:

We also CANNOT remove calcium build-up from showers (including tiles, hardware and screens). Perth's water is considered "hard water" which means it has a high mineral content and often leaves deposits. If your shower has not been maintained daily by removing water from tiles, hardware and screens after use (either by wiping it down and/or using a squeegee) then it will sit and potentially etch into the tiles/glass/hardware. Our products cannot remove calcium buildup once it has reached this point and we do not provide this kind of service. We will absolutely do our best to clean what we can in the time we have, but we will not take responsibility for removing calcium buildup and/or take responsibility for failure to maintain a shower on a daily basis - that is on the tenant or homeowner. We recommend contacting a tile and grout cleaning company that has specialised equipment/products and may be able to assist you in restoring your shower. 

We also recommend that you stay on top of keeping your shower clean and clear of water as often as possible after bathing to avoid disappointment in your cleans. We do our best but we are not miracle workers and will not be held responsible for removing years of damage and build-up in a short clean, nor ever. We recommend keeping a squeegee in your shower and removing water after use, plus wiping down handles to remove water to prevent future and further damage.

Other tasks excluded from a regular clean & rent inspections: 

  • Inside of cupboards
  • Tops of fridges 
  • High surfaces 
  • Ceilings & cornices
  • Washing/ironing
  • Cleaning of very cluttered areas
  • Cleaning of soiled areas
  • Cleaning up after pets
  • Emptying nappy bins or potty
  • External areas/gardens 
  • Oven & rangehood filter cleaning
  • BBQ cleaning
  • Window cleaning 
  • Couch & blinds cleaning
  • Cleaning of delicate/breakable items
  • Cleaning behind areas/toilets etc and ledges (unless requested)
  • Removing cobwebs (unless requested)
  • Removal of rust
  • Any task requiring the lifting of furniture 

If you require additional tasks to be completed you can contact us to see if we are available to provide a quote in the following areas or we may be able to provide you with recommended companies who can assist:

Areas we can quote on:

  • Cupboard cleaning
  • Fridge cleaning
  • Commercial cleaning
  • Deep cleaning
  • Vacate cleaning
Areas we may be able to recommend other contractors:
  • Window cleaning
  • External areas (such as gardening/reticulation)